Customer Service Center

100% of the volume of incoming calls are received, registered and analyzed. Results of this work are submitted to the customers in the online mode or with the periodicity agreed on in advance.

Possible channels of communications with the consumers:

• toll-free number 8-800 within Ukraine
• multi-channel city phone number
• three-digit number – one number for all mobile network operators – for reception of calls and SMS/MMS
• E-mail
• IVR
• WEB portal

Any variant or combination of variants of above-mentioned communication channels work for receiving enquiries from the consumers and for providing information for them:

• «Hot-line» for support of advertising campaigns
• Order receiving department
• Information and Referral Center
• Consultancy office
• Complaints reception