Our company “Beeper Contact Center” represented itself at the International Business-Forum “Direct Marketing Days in Ukraine” held in May 2008 to the full extent.

During the first day of the Forum there were public presentations of two projects, which were the finalists of the contest “Direct Hit”:

The project «Order the policy by sms» implemented for ASKA Insurance Company took the second place in the category «Projects on the basis of the Contact Center». It was presented in the final by the Project Manager Oksana Kosyak.

The project «Epistolary genre at the service of marketing of databases», realized by request of the Advertising Agency “New-wave Reklama” Ltd. for the trend “Blesk, TМ Procter&Gamble, was presented by Oksana Kidinova, the Head of Information Service Department of Beeper Contact Center.

During the second day of DM Days there were two speakers on behalf of “Beeper Contact Center” Company, they took the floor in two different conference events:

Elena Petrovna Levchenko, President of Beeper Contact Center, within the framework of the conference «Mail Order in Ukraine», took the floor with the report «Contact Center in distance trade: interactive with the consumers», which described two main directions in work of the Contact Center for companies of distance trade in detail:
• Customer Relationship Center (CRC) – Center of communications with consumers
• Collection – recovery on liabilities, taken by the Consumer when entering commodity-money relations with the company of distance trade.

The results of the partner project «Demand research for the outsourcing of Contact Center & Letter Shop services among the banks of Ukraine and Russia», were presented among the reports of the conference «Live cases of CRM & Call Center solutions» by Larysa Kozachenko, Business Development Director of Beeper Contact Center.

This year’s research is a pilot project of the Forum and it is quite possible to assert that in the future it will become a traditional part of the content of DM Days with high probability.

Files of presentations of all above-mentioned reports can be found and downloaded at the site of the International Business Forum “Direct Marketing Days in Ukraine 2008” http://dmdays.com.ua/rus/keysi/keisi2008/

We would like to thank the organizers for the given opportunity to take part in this Event and we wish all the best in the preparation for the future DM Days.

© Beeper Contact Center