Professional platform Cisco IPCC (IP Contact/Call Center) manufactures of the USA is used for granting services. Having all functionality inherent in professional solution Contact Center, IPCC has also side benefits owing to that it is constructed on IP technologies

Platform Cisco IPCC has wide possibilities on treatment of not only telephone call but also any other electronic calls. Every call is processed optimum appearance , the system cares of it

Cisco IPСС allow for:

• To redirect calls on different agents Skill-groups
• To watch the agents state (employment, work-load)
• To use the queue system
• Automatically to process calls at a help IVR (Interactive Voice Response)
• To use a function recording
• To generate reports
• To realize complete service quality control

Close integration with the Internet technologies allows using one environment for the transmission of voice, information and multimedia

Integrator of Cisco IP Contact Center platform is an INCOM company