Database Actualization

• outgoing calls
• SMS
• MMS 
• E-mail

Actualization of databases with current or potential consumers for their future use in personal communications is performed in the online mode by means of Contact-center operators or fully automated process

Telesales

• Primary «cold» contact with a potential customer
• Pre-sales preparation
• Revealing the needs of a potential customer in a product/service
• Closing the deal according to the delegated powers

Soft-Collection

• Making a contact with the consumer
• Correct reminder about debts and possible penalty provisions for overdue liabilities
• Clarifying the reason of delay in payment
• Consulting consumers about the variants of debt recovery

Quality Control of Consumer Service

• Ascertainment of consumers’ satisfaction level after visiting the office or company’s subsidiary (purchase/service rendered/after-sales servicing)
• Clarification of the reason of possible dissatisfaction and ways of its elimination
• Control of defect compensation (repeated repairs, product replacement, etc)
• Consumer feedback with their comments on what they want to change/improve in a product/service

Polling

• Analysis of consumer audience
• Revealing needs, preferences, attitude toward the product/service or company
• Testing of new products/services